Staff Product Manager, Support Experience
Stripe
Staff Product Manager, Support Experience at Stripe is a full time role based in San Francisco, California, United States. It was published on 20 May 2026 and was open at last check.
| Role | Staff Product Manager, Support Experience |
|---|---|
| Company | Stripe |
| Location | San Francisco, California, United States |
| Employment type | Full Time |
| Published | 20 May 2026 |
| Status | Open at last check |
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite.
What you’ll do
The rise of AI agents has fundamentally changed how users interact with Stripe, with a supermajority of conversations with Stripe now occurring via AI across various surfaces including third-party platforms. These conversations now blend planning, building, configuration, and troubleshooting.
As a Product Manager for Support Experience, you will be responsible for building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite. You’ll develop rapid AI-powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their users and build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe’s merchant dashboard, consumer apps, and experiences mediated by third-party agents.
You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.
Responsibilities
- Create the home for product teams to safely build out, understand and improve their conversational experiences.
- Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
- Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
- Integrate human and AI conversations in the platform so that teams can understand and manage both.
- Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives - so that teams can build once and have that capability available to internal, external and third-party use cases.
- Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
- Partner with the Conversation UX team to unlock novel capabilities for the AI agent.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and have the desire to create something new.
- 12+ years of experience as a Product Manager
- Deep user empathy and a high bar for user experience
- Experience developing a multi-year vision, strategy and roadmap for large-scale products
- Experience leading cross-team initiatives from ideation to execution
- Technical expertise: You’ve led technical products and/or have a background in computer science (or similar)
- Strong written and verbal communication skills
Create your free OnJob profile to apply — we'll take you to Stripe's application after sign-up. · Posted 20 May 2026.
Staff Product Manager, Support Experience at Stripe — questions answered
What does the Staff Product Manager, Support Experience role at Stripe pay?
Stripe does not publish a salary on this Staff Product Manager, Support Experience listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Staff Product Manager, Support Experience role at Stripe based?
Stripe lists this Staff Product Manager, Support Experience role in San Francisco, California, United States, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Stripe before you apply.
Is the Staff Product Manager, Support Experience role at Stripe still open?
The Staff Product Manager, Support Experience posting at Stripe was open at OnJob's last check of the employer's careers page, having been published on 20 May 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Staff Product Manager, Support Experience role at Stripe?
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