Customer Support Associate with Danish & English – Sofia
Sutherland
Customer Support Associate with Danish & English – Sofia at Sutherland is a full time role based in Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria. It was published on 25 August 2026 and was open at last check.
| Role | Customer Support Associate with Danish & English – Sofia |
|---|---|
| Company | Sutherland |
| Location | Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria |
| Employment type | Full Time |
| Published | 25 August 2026 |
| Status | Open at last check |
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
🎯 About the Role
We are looking for a Customer Support Associate with Danish and English to join our team supporting customers of a leading international telecommunications provider.
You will assist customers through inbound voice and non-voice channels, including phone, email, and chat. This is a pure customer service role with no sales or upselling, focused on providing accurate information, resolving issues, and delivering an excellent customer experience. You will support customers with day-to-day service-related questions, such as topping up credit, SIM activation, roaming usage, and other general service inquiries.
✅Key Responsibilities
- Handle inbound customer inquiries via phone, email, chat, and other supported channels
- Assist customers with service-related questions, including top-ups, SIM activation, roaming usage, and general account inquiries
- Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
- Accurately document customer interactions and follow established processes and procedures
- Provide professional, clear, and empathetic support in every interaction
🧠 What We’re Looking For
Must-have:
- Danish – minimum B2 level
- English – minimum B2 level
- Undergraduate, graduate, postgraduate education or equivalent
- Strong verbal and written communication skills
- Good computer skills and ability to work with multiple systems
- Availability to work Monday to Friday, 09:00–18:00
Nice-to-have:
- Previous experience in customer service, BPO, telecommunications, or a similar environment
- Experience working with CRM or ticketing systems
- Strong problem-solving skills and a customer-focused mindset
🎁 What You’ll Get
Compensation & Benefits:
- Competitive salary and performance-based bonuses
- Additional health insurance
- Food vouchers
- Paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
Work Environment:
- Onsite from our Sofia office
- Rotational shift schedule based on operational requirements
- Voice and non-voice customer support
Growth & Development
You will receive structured training and ongoing support while developing your customer service, communication, and technical troubleshooting skills in an international environment.
🚀 Ready to Apply?
Join us and become part of a team that delivers exceptional customer experiences every day. Apply now and start your journey with Sutherland.
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 25 Aug 2026.
Customer Support Associate with Danish & English – Sofia at Sutherland — questions answered
What does the Customer Support Associate with Danish & English – Sofia role at Sutherland pay?
Sutherland does not publish a salary on this Customer Support Associate with Danish & English – Sofia listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Support Associate with Danish & English – Sofia role at Sutherland based?
Sutherland lists this Customer Support Associate with Danish & English – Sofia role in Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Customer Support Associate with Danish & English – Sofia role at Sutherland still open?
The Customer Support Associate with Danish & English – Sofia posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 25 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Associate with Danish & English – Sofia role at Sutherland?
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