Customer Support Associate with Norwegian & English – Sofia
Sutherland
Customer Support Associate with Norwegian & English – Sofia at Sutherland is a full time role based in Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria. It was published on 27 August 2026 and was open at last check.
| Role | Customer Support Associate with Norwegian & English – Sofia |
|---|---|
| Company | Sutherland |
| Location | Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria |
| Employment type | Full Time |
| Published | 27 August 2026 |
| Status | Open at last check |
About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.
🎯 About the Role
We are looking for Voice Customer Support Associates with Norwegian and English to handle inbound customer calls for a leading international telecommunications provider. This is a pure customer service role with no sales or upselling, focused on resolving customer issues and providing accurate, professional support.
Key Responsibilities
- Handle inbound customer calls and provide professional support
- Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
- Provide accurate information and troubleshoot basic issues
- Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
- Document customer interactions accurately in the system
- Maintain high standards of quality, empathy and professionalism in every call
🧠 What We’re Looking For
Must-have:
- Norwegian – minimum B2 level
- English – minimum B2 level
- Undergraduate, graduate, postgraduate degree or equivalent
- Strong communication and active listening skills
- Good computer skills and ability to work with multiple systems
Nice-to-have:
- Previous experience in customer service, BPO or telecommunications
- Experience with CRM or ticketing systems
- Strong problem-solving and customer-focused mindset
🎁 What You’ll Get
💰 Compensation & Benefits
- Competitive salary + performance-based bonuses
- Additional health insurance
- Food vouchers
- Fully paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
🏢 Work Environment
- On-site position in our Sofia office
- Monday–Friday | 09:00–18:00
🚀 No Sales. No Upselling. Just Great Customer Service.
If you’re fluent in Norwegian and English and enjoy helping people, solving problems and making every interaction count, this could be your next career move.
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 27 Aug 2026.
Customer Support Associate with Norwegian & English – Sofia at Sutherland — questions answered
What does the Customer Support Associate with Norwegian & English – Sofia role at Sutherland pay?
Sutherland does not publish a salary on this Customer Support Associate with Norwegian & English – Sofia listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Support Associate with Norwegian & English – Sofia role at Sutherland based?
Sutherland lists this Customer Support Associate with Norwegian & English – Sofia role in Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Customer Support Associate with Norwegian & English – Sofia role at Sutherland still open?
The Customer Support Associate with Norwegian & English – Sofia posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 27 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Associate with Norwegian & English – Sofia role at Sutherland?
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