Customer Support Associate – Polish & English | Telecom Project
Sutherland
Customer Support Associate – Polish & English | Telecom Project at Sutherland is a full time role based in Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria. It was published on 28 August 2026 and was open at last check.
| Role | Customer Support Associate – Polish & English | Telecom Project |
|---|---|
| Company | Sutherland |
| Location | Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria |
| Employment type | Full Time |
| Published | 28 August 2026 |
| Status | Open at last check |
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
🎯 About the Role
Join our team supporting customers of a leading international telecommunications provider.
You’ll provide inbound customer support via phone, email, and chat, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.
No sales or upselling — your focus is on solving customer issues and delivering a great experience.
✅ What You’ll Do
- Handle customer inquiries through voice and non-voice channels
- Resolve service-related issues and aim for first-contact resolution
- Provide clear, professional, and empathetic support
- Accurately document customer interactions
- Follow established processes and procedures
🧠 What We’re Looking For
Must-have:
- Polish – C1
- English – B2
- Undergraduate, graduate, postgraduate education or equivalent
- Strong communication and computer skills
- Availability to work on shifts Monday–Saturday, 09:00–18:00
Nice to have:
- Customer service, BPO, or telecommunications experience
- Experience with CRM/ticketing systems
- Strong problem-solving and customer-focused mindset
🎁 What You’ll Get
What We Offer
- Competitive salary + performance bonus
- Additional health insurance
- Food vouchers
- Paid training and onboarding
- Relocation support for eligible candidates moving to Sofia
- Ongoing learning and career development
- International and supportive work environment
Work model: Onsite – Sofia
Working hours shifts : Monday–Saturday, 10:00–19:00
Channels: Voice, email & chat
If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland!
All your information will be kept confidential according to EEO guidelines.
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 28 Aug 2026.
Customer Support Associate – Polish & English | Telecom Project at Sutherland — questions answered
What does the Customer Support Associate – Polish & English | Telecom Project role at Sutherland pay?
Sutherland does not publish a salary on this Customer Support Associate – Polish & English | Telecom Project listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Customer Support Associate – Polish & English | Telecom Project role at Sutherland based?
Sutherland lists this Customer Support Associate – Polish & English | Telecom Project role in Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Sutherland before you apply.
Is the Customer Support Associate – Polish & English | Telecom Project role at Sutherland still open?
The Customer Support Associate – Polish & English | Telecom Project posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 28 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Support Associate – Polish & English | Telecom Project role at Sutherland?
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