Customer Support Executive- Voice

Job Description

MANDATE:
1-Total exp 1 to 3 Years and Relevant exp – 1+ years
2-Mandate exp in Customer Support – International
3-NP can be considered upto max 30Days
4-WFO is mandate from Mumbai location
5-Should be okay for Rotational shifts
6-Documents mandate -Relieving/Experience Letter from previous companies/Current company Offer Letter/Latest/current Salary Slips/Pay Slips/Highest educational qualification proof – Degree/Provisional Degree/PDC, as applicable/PAN Card/Valid alternate government-issued ID proof, wherever required/Updated photograph/image.
7-Should be comfortable to attend Walk In Interviews

Position

Customer Support Executive – Voice Process

Location

Mumbai

Experience

1–3 Years

Salary

₹4.00 LPA – ₹6.00 LPA

Notice Period

Maximum 30 Days

Education

Graduate in any discipline

Work Mode

Work From Office (WFO)

Working Days

5 Days Working

Shifts

Rotational Shifts

About the Role

We are looking for experienced and customer-focused Customer Support Executives to join our Voice Process team in Mumbai. The selected candidates will be responsible for handling customer interactions over the phone, understanding customer concerns, providing accurate resolutions, and ensuring a positive customer experience.

The ideal candidate should have excellent verbal communication skills, a customer-centric approach, good problem-solving abilities, and the flexibility to work in rotational shifts.

Key Responsibilities

• Handle inbound/outbound customer calls professionally and efficiently.

• Understand customer queries, concerns, and requirements and provide appropriate resolutions.

• Maintain a high level of customer satisfaction through effective communication and timely resolution.

• Follow the defined process guidelines, quality standards, and communication protocols.

• Accurately document customer interactions and update relevant information in the system.

• Escalate unresolved or critical customer issues to the appropriate team as per the escalation matrix.

• Maintain professionalism, empathy, and patience while interacting with customers.

• Achieve defined productivity, quality, and customer service parameters.

• Ensure adherence to company policies, process requirements, and compliance standards.

• Be comfortable working in rotational shifts as per business requirements.

Candidate Profile

The ideal candidate should have:

• 1–3 years of experience in customer support, customer service, BPO, contact center, or voice process.

• Excellent verbal communication skills and customer-handling abilities.

• Good command of English and the ability to communicate clearly and confidently.

• Strong listening and problem-solving skills.

• A customer-first attitude with patience and empathy.

• Ability to work effectively in a fast-paced environment.

• Willingness to work from the office in Mumbai.

• Flexibility to work in rotational shifts.

• Candidates must be graduates from a recognized institution/university.

Compensation

CTC: ₹4 LPA to ₹6 LPA

Salary will be aligned with the candidate's experience, skills, and overall suitability for the role.

Transport / Cab Facility

• Two-way cab facility is provided for candidates whose residential address falls within the company's defined transport boundary.

• Candidates residing outside the transport boundary will be required to relocate closer to the office/transport-covered area.

• Candidates should be comfortable with the applicable pickup/drop timings and rotational shift requirements.

Mandatory Documentation

Candidates must be able to provide the required employment and educational documents during the recruitment/onboarding process.

Employment Documents

• Relieving/Experience Letter from previous companies.

• Current company Offer Letter.

• Latest/current Salary Slips/Pay Slips.

Education & Identity Documents

• Highest educational qualification proof – Degree/Provisional Degree/PDC, as applicable.

• PAN Card.

• Valid alternate government-issued ID proof, wherever required.

• Updated photograph/image.

All mandatory documents must be available for verification.

Selection Process

The recruitment process will be conducted in the following stages:

L12 → HR Round → Voice/Versant Assessment → Operations Round

Candidates should be prepared to demonstrate their communication skills, spoken English proficiency, customer-handling ability, and overall suitability for the voice process during the selection rounds.

Job SummaryParameterDetailsRoleCustomer Support Executive – VoiceLocationMumbaiExperience1–3 YearsCTC₹4–6 LPAEducationGraduateNotice PeriodUp to 30 DaysWork ModeWork From OfficeWorking Days5 DaysShiftRotationalCab FacilityTwo-way, subject to transport boundaryProcessVoice / Customer SupportSelection ProcessL12 → HR → Versant → OperationsImportant Note

This is a Work From Office opportunity in Mumbai. Candidates must be comfortable working 5 days a week in rotational shifts and should have all mandatory employment, education, and identity documents available for verification.

Skills / Keywords

Customer Support Voice/Excellent Communication Skills/International Voice