HR - Retail Operations

Job Title: HR - Retail Operations (Deputy/ Asst. Manager Level)

Experience: 4–5 Years

CTC: Rs.7–10 LPA

Industry: Apparel / Fashion Retail

Job Description

We are looking for an experienced Retail HR Operations professional to manage end-to-end HR operations across multi-location retail stores. The role will act as a key HR SPOC for retail teams, ensuring smooth people operations, strong statutory compliance, accurate HR data governance, and a consistent employee experience across stores.

Key Responsibilities:

Retail HR Operations

• Manage end-to-end HR operations for retail store employees across multiple locations, ensuring consistency and zero process gaps.
• Act as the primary HR SPOC for Store Managers, ASMs, and Retail Ops teams for all HR-Ops matters.
• Ensure smooth day-to-day HR support to retail operations with minimal disruption to business.

Payroll & Statutory Compliance

• Coordinate with payroll and compliance vendors to ensure timely and accurate processing of payroll and statutory compliances including PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment.

Employee Lifecycle Management

• Manage the complete employee lifecycle for retail staff including:
• Onboarding & documentation
• Confirmation & role changes
• Transfers (inter-store / inter-city)
• Offboarding management including but not limited to final settlements, and absconding cases, Attrition analysis and management
• Ensure all lifecycle actions are properly documented, approved, and audit-compliant.

Data Governance

• Maintain accurate and up-to-date employee data for data sanity on HRMS (Keka or similar) including personal /job details, role changes, attendance, and exit records.
• Ensure data integrity and support HR reporting, audits, and leadership reviews.
• Monitor HRMS workflows and approvals to prevent data leakage or delays.

Employee Queries & Grievance Handling

• Address employee queries related to salary, attendance, leave, benefits, and policies within defined TATs.
• Handle store-level grievances sensitively and ensure proper escalation, documentation, and closure.
• Support disciplinary processes in coordination with Retail Ops, and Legal.

Manpower Planning & Retail Support

• Support Retail Leadership with manpower planning, hiring coordination, store staffing, and replacement tracking.
• Monitor attrition trends, absenteeism, and staffing gaps at store level and flag risks proactively.
• Work closely with TA teams to ensure timely closures of retail hiring requirements.

HR MIS & Reporting

• Prepare and share regular HR MIS including headcount, attrition, attendance, payroll status, and compliance trackers.
• Provide store-wise, city-wise, and AM-wise reports to support decision-making.
• Highlight red flags and actionable insights to HR Head and Retail Leadership.

Employee Engagement & Culture

• Drive and support employee engagement initiatives at retail locations including festivals, recognition activities, and morale-building programs.
• Coordinate with stores to ensure consistent execution of engagement calendars.

Governance & Process Adherence

• Ensure adherence to HR policies, SOPs, and audit-aligned processes across all retail locations.
• Support initiatives aimed at zero leakage HR operations by identifying gaps and driving corrective actions.

Desired Candidate Profile

• Strong hold on communication
• 4–5 years of experience in HR Operations, preferably in Retail, QSR, FMCG, or multi-location frontline workforce environments
• Strong hands-on experience in end-to-end retail HR operations, including payroll coordination, statutory compliance, employee lifecycle management, and store-level HR support
• Practical exposure to statutory compliances such as PF, ESI, PT, LWF, Gratuity, Bonus, and Shops & Establishment across multiple states
• Experience in managing onboarding, transfers, exits, absconding cases, and attrition analysis for large retail teams
• Strong working knowledge of HRMS platforms (Keka or similar) with a focus on data accuracy, approvals, and reporting
• Proven ability to handle employee queries and grievances with sensitivity, structure, and timely closure
• Experience supporting manpower planning, staffing gaps, and hiring coordination with TA and Retail Ops teams
• Comfortable preparing and analysing HR MIS including headcount, attrition, attendance, payroll, and compliance dashboards
• High attention to detail with an audit-first mindset and ability to identify and close HR process gaps
• Strong communication skills to work effectively with Store Managers, ASMs, Retail Leadership, Payroll Vendors, Legal, and HR Head
• Ability to work in a fast-paced, operations-driven retail environment with minimal supervision and Strong hold on communication