Associate, Planning & Scheduling
Concentrix
Associate, Planning & Scheduling at Concentrix is a full time role based in IND Bangalore, India. It was published on 2 September 2026 and was open at last check.
| Role | Associate, Planning & Scheduling |
|---|---|
| Company | Concentrix |
| Location | IND Bangalore, India |
| Employment type | Full Time |
| Published | 2 September 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
ROLE: CL 10 Scheduler
DESIGNATION: Associate - Scheduling- WorkForce Management
LOCATION: Bangalore, India- Work at office (Hybrid)
YEARS OF EXPERIENCE: 1-2 Years
Role and KEY RESPONSIBILITIES
Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, education, and other special events for the engineer teams. The person will be responsible for generating and scheduling the workforce for clients and assess the schedules.
Monitor WFM mailbox real-time and respond to each request which the team receives from Global team
Review and process agent time off and schedule change requests
Key daily exceptions requests, update schedules and respond to escalated issues and ad-hoc requests
Perform any other related duties as required or assigned
Schedule Optimization such as breaks while preparing schedules
Initiate and manage scheduling communications between respective teams
Key Skills & Knowledge:
Business Hours of Operation is 24*7 so willingness to work night shifts, weekends, holidays, long hours, and be on
Effective communication skill - · Highly skilled in effective communication both verbally and in writing with co-workers, management team, other departments, and delivery team
Good knowledge of MS Excel & Power point
Proficiency with computers
Drive for self-learning and knowledge enhancement
Contact Centre Workforce Management experience
Extensive experience with WFM software
Exposure to Aspect WFM tool added advantage
Ability to simplify complex operations into repeatable processes
Comfortable in fast-paced environment
Ability to make decision in time sensitive ambiguous situations
Able to work in a changing environment Excellent time management and prioritization skills, with ability to meet deadlines
Skilled in problem-solving, critical thinking and decision-making Experience with working independently and on teams Experienced with managing multiple priorities and multi tasks Proactive approach to problem resolution Exposure to leave management system
QUALIFICATIONS: Graduation
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 2 Sept 2026.
Associate, Planning & Scheduling at Concentrix — questions answered
What does the Associate, Planning & Scheduling role at Concentrix pay?
Concentrix does not publish a salary on this Associate, Planning & Scheduling listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Associate, Planning & Scheduling role at Concentrix based?
Concentrix lists this Associate, Planning & Scheduling role in IND Bangalore, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Associate, Planning & Scheduling role at Concentrix still open?
The Associate, Planning & Scheduling posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 2 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Associate, Planning & Scheduling role at Concentrix?
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