Process Improvement Consultant
Concentrix
Process Improvement Consultant at Concentrix is a full time role based in IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road, India. It was published on 31 July 2026 and was open at last check.
| Role | Process Improvement Consultant |
|---|---|
| Company | Concentrix |
| Location | IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road, India |
| Employment type | Full Time |
| Published | 31 July 2026 |
| Status | Open at last check |
Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
As a Process Improvement Consultant within Concentrix ANZ's offshore Analytics practice, you will work at the intersection of analytics, customer experience, and call centre operations. You will be leading strategic priorities, engaging directly with client stakeholders, and working with the analytic team to add value and insights to analytical products. The consultant is expected to be working with clients to identify and solve complex problems within the contact centre space. This includes: process improvement, journey mapping, blueprinting, stakeholder management, communication skills, and basic consulting acumen. You will be part of a growing Analytics practice supporting leading Australian brands, working on complex and meaningful problems across customer experience and call centre operations. This role offers direct involvement in strategic client engagements and a defined pathway for growth within the practice.
- Lead and structure analytical engagements across call centre operations and customer experience, from problem definition through to recommendation delivery
- Engage directly with client stakeholders to understand business strategic & operational priorities priorities, present findings, and build trusted advisory relationships
- Work with the analytic team to ensure analytic outputs align to customer priorities and maintain a balance between quantitative and qualitative outputs
- Develop strategic recommendations grounded in data and aligned to client business objectives
- Collaborate closely with Data Scientists, Data and Reporting Analysts to ensure analytical outputs are fit for purpose and client-ready
- Manage multiple workstreams simultaneously, maintaining quality and timeliness of deliverables
- Support the team lead in driving continuous improvement of analytics frameworks and methodologies
Key skills & knowledge:
- 4–6 years of experience in a consulting, advisory, or client-facing analytics consultative role
- Strong understanding of customer experience, call centre operations, and analytics consulting
- Proven ability to engage and communicate effectively with senior client stakeholders Strong problem-structuring and analytical thinking skills
- Excellent presentation and storytelling skills with the ability to translate complexity into clarity
- Experience producing high-quality client-facing deliverables including presentations, business cases, and recommendations
- Ability to work effectively in a fast-paced, offshore delivery environment supporting Australian clients
- Prior experience in a BPO or call centre environment
- Exposure to AI and advanced analytics concepts and applications
- Experience working with or supporting Australian clients
Educational Qualification : Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
Location:
Language Requirements:
Time Type:
Create your free OnJob profile to apply — we'll take you to Concentrix's application after sign-up. · Posted 31 Jul 2026.
Process Improvement Consultant at Concentrix — questions answered
What does the Process Improvement Consultant role at Concentrix pay?
Concentrix does not publish a salary on this Process Improvement Consultant listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Where is the Process Improvement Consultant role at Concentrix based?
Concentrix lists this Process Improvement Consultant role in IND Thane - 11th Floor G-Corp Tech Park Ghodbunder Road, India, advertised as full time work at that location. Larger employers sometimes cover several sites under one city name, so confirm the exact office with Concentrix before you apply.
Is the Process Improvement Consultant role at Concentrix still open?
The Process Improvement Consultant posting at Concentrix was open at OnJob's last check of the employer's careers page, having been published on 31 July 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Process Improvement Consultant role at Concentrix?
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