Internal Consulting Senior Manager, Vice President

The Internal Consulting Solutions (ICS) organization is a dynamic and expanding team within Citi responsible for leading high value initiatives to meet Citi’s transformation and business priorities. The ICS organization delivers significant programs in close partnership with Citi’s functional and business unit senior leadership. ICS covers a diverse set of critical initiatives which vary in size, duration, and complexity sponsored by senior leadership which have significant and measurable business value outcomes.

The ICS team is an interdisciplinary team comprised of colleagues with deep management consulting and financial services expertise engaging Citi employees at all stakeholder levels.

The Vice President is a key member of the team, supporting specific Citi operating model, process improvement, and process transformation projects and programs across the Firm. Projects will vary in size, duration, and complexity; will have significant and measurable business value outcomes; and will be highly visible with executive-level sponsorship.

The Vice President will report directly to a senior leader within the Internal Consulting organization but also to engagement manager(s) who lead the day-to-day of ongoing projects via a matrix management structure.

In this role, you are expected to:

• Drive the analysis of complex sets of data and business processes with limited guidance
• Independently think through and analyze solutions to problems and develop initial hypotheses, frameworks, and methodologies
• Support all phases of projects and drive project execution and delivery
• Own the initial preparation of communications for project sponsors and senior stakeholders regarding hypotheses, analyses, and project outcomes
• Support creation of project communications to drive engagement of key stakeholders and adoption of recommendations and solutions
• Work with colleagues to continuously develop re-usable intellectual capital and contribute relevant content to the team’s knowledgebase
• Show initiative in performing research and obtaining data

As a successful candidate, you’d ideally have the following skills and exposure:

• At least 5-8 years’ experience in a major management consulting firm, or equivalent experience in a large Financial Services company
• Familiarity with digitalization concepts and emerging trends as it relates to Process Transformation and AI experience integrating technology priorities and requirements into the development of holistic process models and solutions
• Strong written and verbal communications skills
• Demonstrated experience creating, owning, and developing PowerPoint presentations and similar forms of communication
• Advanced skills in MS Excel.
• Experience analyzing processes
• Must be eligible to work in India. This position does not offer VISA sponsorship

TRANSFORMATION PROJECT COMPETENCY REQUIREMENTS:

• Preferred Competencies (some of the below): Hypothesis Generation
• Analytical Framework Development
• Agile Delivery
• Data Analysis
• Root Cause Identification
• Process Analysis, Mapping and Design
• Business Case and Financial Model Development
• Stakeholder Management
• Communications and Change Planning
• AI

CHARACTERISTICS:

• Strong ability to identify issues, structure and conduct analyses, organize findings, draw conclusions, identify next steps, and make recommendations with limited guidance
• Can work effectively in a team-based collaborative model as well as independently
• Thinks business first but quickly grasps and can be conversant in digital technologies and their application to business processes
• Innovative and curious, and readily able to think outside of the box
• Communicates effectively and impactfully to all levels of an organization, from line workers to Senior Leaders; proficient to expert use of PowerPoint presentation for story-telling relative to the business case for change, the results of analysis, and the plan forward
• Self-starter who brings high sense of urgency to assignments and goals
• Comfortable with ambiguity and change
• Passionate about improving employee and customer experience
• Has strong project management skills but deploys a flexible approach to meet the needs of a broad group of diverse stakeholders
• Balances analytical and creative abilities
• Detail oriented and effective multi-tasker

EDUCATION:

Bachelor’s/University degree required, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

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