Customer Service Representative
FreshTalent →Customer Service Representative at FreshTalent is a contract role based in Remote · Angola-6 (remote). The listing states pay of $72,800+/mo and asks for 0–15 yrs of experience. Listed skills: Customer Service and CRM. It was published on 27 August 2026 and was open at last check.
| Role | Customer Service Representative |
|---|---|
| Company | FreshTalent |
| Location | Remote · Angola-6 (remote) |
| Employment type | Contract |
| Pay (as listed) | $72,800+/mo |
| Experience asked | 0–15 yrs |
| Skills listed | Customer Service and CRM |
| Published | 27 August 2026 |
| Status | Open at last check |
Customer Service Representative Expert – AI Evaluation & Subject-Matter Expert
Remote | Contract | $35–$75/hour
About the Role
Put your customer service expertise to work on projects that help improve how advanced AI systems understand and respond to real-world customer interactions.
We’re looking for experienced Customer Service Representative Experts to create, evaluate, and refine customer support challenges used in AI evaluation and training. You’ll apply your practical knowledge of customer interactions, problem-solving, communication, service delivery, and support operations to develop realistic scenarios that test whether AI systems can handle complex customer situations with accuracy, empathy, and sound judgment.
This is a remote, flexible, asynchronous opportunity that allows you to apply your customer service experience to innovative AI projects while working around your existing professional commitments.
What You’ll Do
- Develop high-quality customer service questions, scenarios, and case studies that challenge AI models across key areas of customer support.
- Create realistic challenges covering conflict resolution, product troubleshooting, complaint handling, communication, empathy, de-escalation, policy interpretation, omnichannel support, and related topics.
- Evaluate and validate AI-generated responses for accuracy, relevance, clarity, empathy, and alignment with customer service best practices.
- Identify errors, gaps, inconsistencies, or inappropriate recommendations in AI-generated customer support content.
- Provide detailed, structured feedback explaining why responses are effective or where improvements are needed.
- Assess how well AI systems apply customer service principles to realistic customer interactions and problem-solving situations.
- Collaborate with customer service and technical experts to refine question difficulty and ensure content is challenging, accurate, and educational.
What You Bring
- High school diploma or equivalent; an associate or bachelor’s degree is preferred.
- Proven experience as a Customer Service Representative or in a related customer support role.
- Strong understanding of customer support operations and service best practices.
- Ability to assess customer interactions and identify effective approaches to communication and problem-solving.
- Strong analytical and critical-thinking skills.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Ability to work independently in a remote, asynchronous environment.
Preferred Qualifications
- Multiple years of customer service experience across diverse industries or support environments.
- Experience supporting customers through multiple channels, including phone, email, chat, social media, or in-person interactions.
- Experience in customer service training or coaching.
- Experience in quality assurance or customer experience initiatives.
- Familiarity with CRM systems, escalation management, or customer retention strategies.
- Experience developing or evaluating customer service training content.
- Familiarity with AI tools or technology-driven customer service applications.
Why Apply?
Competitive Compensation
Earn $35–$75/hour, equivalent to approximately $72,800–$156,000 annually based on 2,080 hours per year. Actual earnings depend on project availability and hours worked.
Apply Your Customer Service Expertise to AI
Use your real-world experience to help improve how AI systems understand customer needs, resolve problems, communicate effectively, and deliver better support.
Work on Realistic Challenges
Create and evaluate customer service scenarios that require practical judgment, effective communication, empathy, and problem-solving skills.
Flexible Remote Work
Work remotely and asynchronously, allowing you to integrate project work around your existing professional commitments.
Shape the Future of Customer Support
Your expertise can help improve AI systems designed to handle increasingly sophisticated customer interactions and support scenarios.
Create a free OnJob profile to apply and see your AI match score before you apply. · Posted 27 Aug 2026.
Customer Service Representative at FreshTalent — questions answered
What does the Customer Service Representative role at FreshTalent pay?
The Customer Service Representative at FreshTalent listing states pay of $72,800+/mo for the Remote · Angola-6 (remote) position. That figure is taken directly from the employer's own posting as published, not estimated or averaged from other roles, and the same listing asks for 0–15 yrs of experience.
Is the Customer Service Representative role at FreshTalent remote?
Yes — FreshTalent advertises this Customer Service Representative role as remote, tied to Remote · Angola-6, and it is listed as contract work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with FreshTalent before you apply.
What skills does the Customer Service Representative role at FreshTalent require?
The Customer Service Representative at FreshTalent listing names Customer Service and CRM. Those are the skills the employer put on the posting itself, so they are the ones worth matching in your profile and covering first in an interview.
How much experience do you need for the Customer Service Representative role at FreshTalent?
FreshTalent asks for 0–15 yrs of experience on this Customer Service Representative posting, alongside Customer Service and CRM. Employers commonly consider candidates slightly under a stated band when the listed skills line up.
Is the Customer Service Representative role at FreshTalent still open?
The Customer Service Representative posting at FreshTalent was open at OnJob's last check of the employer's careers page, having been published on 27 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Service Representative role at FreshTalent?
Apply to the Customer Service Representative at FreshTalent role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile. Creating a profile is free and needs no card.
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