Customer Success Manager (Europe)
AppFollow
Customer Success Manager (Europe) at AppFollow is a full time role based in Remote · Finland (remote). It was published on 3 September 2026 and was open at last check.
| Role | Customer Success Manager (Europe) |
|---|---|
| Company | AppFollow |
| Location | Remote · Finland (remote) |
| Employment type | Full Time |
| Published | 3 September 2026 |
| Status | Open at last check |
Customer Success Manager - Enterprise
Location: Remote (Europe)
Department: Customer Success
Reports to: Head of Customer Success
About AppFollow:
AppFollow empowers mobile app developers, product managers, marketing, and customer support teams worldwide with tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insight Generation. Our goal is to enhance productivity and drive measurable success for our customers.
We are looking for an experienced Customer Success Manager to drive retention and growth among our Enterprise customers in Europe and APAC. This role requires a proactive, strategic mindset, strong relationship-building skills, and the ability to guide customers toward achieving their business goals with AppFollow.
What You’ll Do:
Manage a portfolio of Enterprise customers, ensuring high retention and growth.
Understand customers’ business needs, goals, and KPIs to drive measurable value.
Lead onboarding sessions and act as a trusted advisor for long-term success.
Analyze key metrics, NPS surveys, and account health to anticipate risks and opportunities.
Collaborate cross-functionally to secure renewals and drive expansion.
Work with Product and Engineering teams to ensure AppFollow is effectively configured.
Share best practices to help customers maximize value.
Highlight customer successes by collaborating with Marketing on case studies.
What we’re kooking for:
3–5+ years of experience as a Customer Success Manager.
Fluent in English and Russian, any additional language is a plus.
Proven track record with Enterprise-level customers.
Excellent communication and interpersonal skills, including C-suite engagement.
Highly organized, proactive, and able to manage a large account portfolio.
Strong product knowledge; able to translate technical features into business value.
Experience leading customer advisory boards or product feedback sessions.
Customer-focused, empathetic, and detail-oriented.
Confident communicator, written and verbal.
Able to prioritize, multitask, and collaborate cross-functionally.
Problem-solver with a passion for building long-term relationships.
Team management experience is a plus.
Success in This Role Means:
Increased feature adoption across accounts.
Improved customer health scores.
Higher NRR through reduced churn and expansion.
Proactive risk identification and resolution.
Why Join AppFollow:
Work in a growing, global SaaS company focused on customer success.
Collaborate with a diverse, remote-first team.
Make a direct impact on retention and satisfaction.
Own strategic programs that scale success across thousands of customers.
Participate in our employee stock option program—everyone has a stake in our success.
If you’re passionate about helping customers succeed and thrive in a fast-paced, global environment, we’d love to hear from you!
Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to AppFollow's application after sign-up. · Posted 3 Sept 2026.
Customer Success Manager (Europe) at AppFollow — questions answered
What does the Customer Success Manager (Europe) role at AppFollow pay?
AppFollow does not publish a salary on this Customer Success Manager (Europe) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Customer Success Manager (Europe) role at AppFollow remote?
Yes — AppFollow advertises this Customer Success Manager (Europe) role as remote, tied to Remote · Finland, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with AppFollow before you apply.
Is the Customer Success Manager (Europe) role at AppFollow still open?
The Customer Success Manager (Europe) posting at AppFollow was open at OnJob's last check of the employer's careers page, having been published on 3 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Customer Success Manager (Europe) role at AppFollow?
Apply to the Customer Success Manager (Europe) at AppFollow role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to AppFollow's own application page. Creating a profile is free and needs no card.
Explore more on OnJob
Hiring for a role like this?
Post a job on OnJob and reach AI-matched candidates.
