Customer Success Manager - North America (m/f/x)

UP42 was founded in 2019 with a clear purpose: to transform how organizations order, access, and analyze Earth observation data. Our platform brings together the world’s leading geospatial providers, and offers a single touchpoint to access, manage, and process data at scale. From vegetation management and infrastructure monitoring to disaster response, UP42 helps organizations across industries find solutions to complex problems through Earth observation. Our expert support team and detailed documentation guide our users through every step. Since July 2025, UP42 has been a part of Neo Space Group.

We look forward to welcoming a Customer Success Manager to our team to ensure long term customer retention by building loyalty, understanding customer needs, helping them realize value and achieve their goals. The key to success in this role is empathy, proactive attitude and willingness to go the extra mile for your customers. Your contributions will directly impact our growth and help drive customer value.

What you will do:

• Cultivate long lasting business relationships and manage customer portfolios
• Own customer orders from request to delivery, coordinating complex multi-sensor tasking operations across data providers and internal teams.
• Develop and execute customer success plans.
• Take ownership of customer engagement including kick-offs, onboarding, trainings, status reviews and health checks.
• Collaborate with the sales team to Identify growth opportunities, support renewals, and minimize churn.
• Ensure excellent end-to-end customer experience.
• Drive and execute internal projects to implement customer success best practices and improve internal processes.

Requirements

Here is a good summary of what we are looking for:

• A background in geospatial or similar field, with proficiency in using GIS/remote sensing software and tools for visualizing, inspecting and troubleshooting geospatial data.
• Working knowledge of customer success processes.
• A proven track record of effectively managing your own book of business.
• Effective communication skills with the ability to convey technical concepts and details to both technical and non-technical audiences with a sense of empathy.
• A combination of technical expertise and problem solving skills to proactively identify issues and find optimal solutions in a time-sensitive manner.
• Experience with or a working understanding of APIs.
• Exceptional organizational skills, attention to detail and the ability to manage and prioritize multiple tasks and projects.
• Excellent written and verbal communication skills in English is a must, knowledge of any other languages is a plus.

Bonus points if you bring:

• You are passionate about customer success
• Experience driving and implementing customer success best practices in a current or prior roles
• Ability to prototype simple automations — reporting pipelines, API calls, data transformations — using AI coding tools

Let us tell you why UP42 is a good choice:

• Let's disrupt the industry: You get the chance to shape the state-of-the-art geospatial processing platform and create a completely new planetary perspective.
• Let's stay flexible: We practice a hybrid working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg, or even from a global place of your choice up to 90 days per year.
• Let's win as a team: We're an inspiring international team working in a fun and productive environment.
• Let's be fair: We offer a competitive salary package and other perks such as wellbeing initiatives, sponsored fitness subscriptions, educational budget for your personal development and public transportation discount - just to name a few.
• Let's enjoy the good side of life: Gather in regular team events as well as our global company parties twice a year.
• Let's think outside of the box: There are challenges and enough space for creativity and taking ownership.

Does this sound like a good next step into your geospatial career? If so, we look forward to receiving your application in English.

Our culture is one of belonging, where everyone feels welcome and where differences are celebrated. We seek to recruit the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background and/or belief—and strongly encourage people from underrepresented groups to apply. We also value more than the skills and experiences outlined in this job description. Even if you think you only fill 60% of the requirements for this role - we would still like to consider your application.