Program Performance Specialist
Working Solutions
Program Performance Specialist at Working Solutions is a full time role based in Remote · United States (remote). It was published on 10 September 2026 and was open at last check.
| Role | Program Performance Specialist |
|---|---|
| Company | Working Solutions |
| Location | Remote · United States (remote) |
| Employment type | Full Time |
| Published | 10 September 2026 |
| Status | Open at last check |
Continuously monitor and review performance of Working Solutions Agents, ensuring all performance and quality guidelines are met, and document internal processes, to contribute to the growth and success of Working Solutions. Continual focus on quality of agent engagement, agent satisfaction, call mechanics, quality interactions with voice and digital interactions, all to influence top performance for client contracts. To qualify for employee positions, candidates must be legal residents of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX.
Duties
- Complete research and/or training necessary to thoroughly understand the client’s business and program requirements, with detailed understanding of performance/quality metrics and expectations.
- Review top issues and process improvement recommendations and develop tactics and action plans to improve programs KPI’s.
- Analyze trends and identify deviations/exceptions in customer and program patterns.
- Investigate root causes and recommend solutions to improve overall program quality in KPIs.
- Recommend ways to improve processes, internal tools, documentation, and technology to improve work flow.
- Utilize toolbox available to improve processes, quality, KPIs and agent engagement such as, but not limited to, education modules, round table sessions, Vyne updates.
- Participate in internal and client performance/quality meetings.
- Report, summarize, and present feedback efficiently and under tight deadlines.
- Identify/compare QA evaluation scores and KPIs to look for trends and opportunities.
- Continually work to ensure that Working Solutions’ clients are receiving superior results and that all KPIs are being met or exceeded.
- Provide results reporting to Working Solutions as requested.
Must be a US citizen or permanent resident to be considered for full-time employment
- Minimum 5 years’ contact center operations experience preferred.
- Minimum 2 years’ experience as a business data analyst preferred.
- Previous experience interpreting and analyzing data, reports, processes, trends and situations and recommending solutions.
- Previous experience communicating trends/insights using both verbal and graphical representation.
In addition to a competitive base salary, Working Solutions employees are eligible for a comprehensive benefits package including, but not limited to:
- Annual merit increases
- Choices for health, dental, vision, life, disability and supplemental insurance plans and a 401(k) with company match
- Generous paid time off, holidays, and volunteerism time
- An amazing company culture and all the benefits of fully remote work
We believe in providing equal pay for equal work. Our compensation practices are designed to ensure fairness and are regularly reviewed to maintain this standard.
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Originally posted on Himalayas
Create your free OnJob profile to apply — we'll take you to Working Solutions's application after sign-up. · Posted 10 Sept 2026.
Program Performance Specialist at Working Solutions — questions answered
What does the Program Performance Specialist role at Working Solutions pay?
Working Solutions does not publish a salary on this Program Performance Specialist listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Program Performance Specialist role at Working Solutions remote?
Yes — Working Solutions advertises this Program Performance Specialist role as remote, tied to Remote · United States, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Working Solutions before you apply.
Is the Program Performance Specialist role at Working Solutions still open?
The Program Performance Specialist posting at Working Solutions was open at OnJob's last check of the employer's careers page, having been published on 10 September 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Program Performance Specialist role at Working Solutions?
Apply to the Program Performance Specialist at Working Solutions role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Working Solutions's own application page. Creating a profile is free and needs no card.
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