Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls)
Sutherland
Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) at Sutherland is a full time role based in Remote · Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria (remote). It was published on 13 August 2026 and was open at last check.
| Role | Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) |
|---|---|
| Company | Sutherland |
| Location | Remote · Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria (remote) |
| Employment type | Full Time |
| Published | 13 August 2026 |
| Status | Open at last check |
About Sutherland
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
What You'll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
What We’re Looking For:
- Fluency in French (C1 level) and English (C1 level)
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills – as smooth as a jazz saxophone solo
- A positive, problem-solving attitude – even on the toughest tracks
What You’ll Get:
- Permanent contract with long-term job security
- Fully remote training and work from anywhere in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
Create your free OnJob profile to apply — we'll take you to Sutherland's application after sign-up. · Posted 13 Aug 2026.
Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) at Sutherland — questions answered
What does the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role at Sutherland pay?
Sutherland does not publish a salary on this Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) listing, so OnJob shows no figure for it rather than an estimate. For what this role pays across the market, the OnJob salary guides aggregate the live listings that do disclose pay.
Is the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role at Sutherland remote?
Yes — Sutherland advertises this Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role as remote, tied to Remote · Sofia, Sofia City Province, Bulgaria, //23, Sofia, Sofia City Province, Bulgaria, //23, Bulgaria, and it is listed as full time work. Remote terms come from the employer's own posting, so confirm the expected working hours, timezone and any on-site days with Sutherland before you apply.
Is the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role at Sutherland still open?
The Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) posting at Sutherland was open at OnJob's last check of the employer's careers page, having been published on 13 August 2026. OnJob re-checks source listings on each build and marks a role closed once it disappears, but listings can close without notice, so the employer's own page is the final word.
How do you apply for the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) role at Sutherland?
Apply to the Music Streaming Platform Customer Expert with French and English (Remote within Bulgaria – No Calls) at Sutherland role through OnJob with a free profile: OnJob scores your fit against the listing, shows the skills lowering that score, and submits an ATS-ready profile to Sutherland's own application page. Creating a profile is free and needs no card.
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